kitsybay Order & Shipping Policy

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Welcome to kitsybay. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below are written to give you a clear, honest picture of how we handle every order — from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We typically process and hand off these orders to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day whenever feasible. Orders placed after that time, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

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International Shipping

kitsybay is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling charges once they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after your order is placed.

• If you need to change your shipping address or adjust your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to accommodate your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, let us know within 48 hours of delivery and include photos so we can issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: kitsybay
• Customer Support Email: [email protected]
• Customer Support Phone: 15756406557
• Physical Business Address: 1750 N Mesquite St, Las Cruces, NM 88001, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST